What's Inside

Our patient rights response is key in not only how we treat our patients, but also how we support that treatment to ensure regulatory compliance. Our tools, resources and training will help you with all the elements needed to support patient rights in your ASC.

This workbook includes suggestions for setting up or reviewing your rights program, as well as downloadable policies and forms you can edit to meet your facility's needs.

Here is a breakdown of what is included in this workbook:

  • 1

    Patient Rights and Responsibilities: How To Guide

    • Welcome!

    • OVERVIEW

    • Rights and Responsibilities: The Big Picture

  • 2

    CONNECTIONS

    • Connections

  • 3

    PROCESSES & PROGRAM ELEMENTS

    • Informing patients of their rights

    • Supporting Patient Rights: Resources and Training

    • Patient Responsibilities

    • Potential Grievances

    • Abuse and Neglect Reporting

    • ADVANCE DIRECTIVES

    • Patient Communication

    • FACILITY OWNERSHIP

    • CHECKLIST

  • 4

    POLICY LIBRARY

    • ABOUT THE LIBRARY

    • ABUSE AND NEGLECT POLICY

    • ADVANCE DIRECTIVES POLICY

    • DISCHARGE AGAINST MEDICAL ADVICE

    • GRIEVANCES POLICY

    • OWNERSHIP DISCLOSURE POLICY

    • PATIENT DISMISSAL POLICY

    • RIGHTS AND RESPONSIBILITIES POLICY

  • 5

    TOOLS

    • LANGUAGE ASSISTANCE WALL POSTING

    • OWNERSHIP DISCLOSURE

    • PATIENT ACKNOWLEDGEMENT TOOL

    • REFUSAL OF TRANSLATOR FORM

    • RIGHTS WALL POSTING

    • AGAINST MEDICAL ADVICE FORM

    • GRIEVANCE LOG

  • 6

    RESOURCE LINKS

    • RESOURCE LINKS

  • 7

    TRAINING

    • COMPLIANCE TRAINING

  • 8

    ADDITIONAL SUPPORT

    • ADDITIONAL SUPPORT