- WHAT IS A GRIEVANCE?
- WHY ARE THESE PROCESSES IMPORTANT?
- PATIENTS HAVE A RIGHT
- ADDRESSING COMPLAINTS
- THE GRIEVANCE PROCESS
- PATIENT RIGHTS
- INFORMATION ABOUT TREATMENT
- CARE PARTICIPATION
- REFUSE CARE
- UNDERSTAND BILLING
- EQUAL CARE
- SPECIFIC INFORMATION
- PATIENT RESPONSIBILITIES
- PROVIDING INFORMATION
- VOICING QUESTIONS ABOUT CARE
- FOLLOWING TREATMENT PLAN
- ACCEPTING FINANCIAL RESPONSIBILITY
- POLICIES AND CONDUCT
- END OF CLASS QUIZ
- NEED TO RENEW EXPIRED COMPLETION CERTIFICATE?
Patient Rights, Responsibilities, Complaints and Grievances - Re-Certification 1
In this course, you will learn about patient rights, responsibilities and how to address patient complaints and grievances.
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