Course curriculum

In this course, you will learn about patient rights, responsibilities and how to address patient complaints and grievances, and how these can help support quality care and improve customer service. At the successful completion of the course, the student will receive a certificate of completion.

  • 1
    PATIENT RIGHTS, RESPONSIBILITIES, COMPLAINTS AND GRIEVANCES
    • WHAT IS A GRIEVANCE?
    • WHY ARE THESE PROCESSES IMPORTANT?
    • PATIENTS HAVE A RIGHT
    • FEEDBACK
    • ADDRESSING COMPLAINTS
    • REPORTING
    • THE GRIEVANCE PROCESS
  • 2
    PATIENT RIGHTS
    • PATIENT RIGHTS
    • INFORMATION ABOUT TREATMENT
    • CARE PARTICIPATION
    • CONFIDENTIALITY
    • REFUSE CARE
    • UNDERSTAND BILLING
    • EQUAL CARE
    • SPECIFIC INFORMATION
  • 3
    PATIENT RESPONSIBILITIES
    • PATIENT RESPONSIBILITIES
    • PROVIDING INFORMATION
    • VOICING QUESTIONS ABOUT CARE
    • FOLLOWING TREATMENT PLAN
    • ACCEPTING FINANCIAL RESPONSIBILITY
    • POLICIES AND CONDUCT
  • 4
    RESOURCES
    • RESOURCES
    • END OF CLASS QUIZ
    • NEED TO RENEW EXPIRED COMPLETION CERTIFICATE?

Pricing

In order to be compliant, training must be completed annually and a new completion certificate is required. We make it easy and affordable!

Need to renew your expired certificate for this course?

You must complete a re-certification course

What you can expect

  • On-Line

    This class is 100% online and self-paced, which allows you to start and stop at any time and as often as necessary to accommodate your schedule.

  • Flexible

    The course can be taken on any device that has access to the Internet: Desktop computers - Laptop computers - Tablets - or even your Smartphone!

  • Convenient

    No difficult installation or account setup. You can even start your class on one device and finish it later on another device by simply signing into your student account.

Other Benefits Include

  • Our courses can be taken when convenient

  • Our courses require no set up or installation

  • Our courses are self-paced

  • Completion certificates are available instantly

  • Courses can be purchased one at a time, or choose to purchase the bundle to receive FULL ACCESS to ALL courses for one low rate for a full year!

ATTN ASC LEADERS: Need a helping hand?

Please visit our homepage where we offer an impressive line of tools and resources for ASC leaders such as yourself. We even offer bulk student access with our services. If you have an entire staff that needs training, this can save you lots of money!

Come on over and see everything we have to offer you and your team. We have many different support options that we can tailor fit for your center.
Visit ALM Surgical Solutions

Need Policies and Forms?

In addition to our training courses, we also offer our Resource How-To Kits that contain compliance process how-to's and advice PLUS extensive libraries of Policies and Forms to support your ASC compliance requirements.
Explore Resource How-To's

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