Program Overview

In this course, you will learn about patient rights, responsibilities and how to address patient complaints and grievances, and how these can help support quality care and improve customer service.

Course Objectives:
  • To define patient rights
  • To define patient responsibilities while under facility care
  • To define the formal grievance process
  • To discuss your responsibilities regarding patient rights
  • To provide a framework for responding to complaints and grievances
  • To discuss reporting requirements should a complaint or grievance occur
  • To outline documentation to support facility rights processes

What you can expect

  • On-Line

    This class is 100% online and self-paced to accommodate your schedule.

  • Flexible

    Courses can be taken on any device that has access to the Internet

  • Convenient

    No difficult installation or account setup. Certificates are available instantly when learning is successfully completed.

Want to purchase the complete Annual Training Curriculum?

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    ASC Clinical Education Program

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Need to renew your expired certificate for this course?

You must complete a re-certification course

  • Library

    Patient Rights, Responsibilities, Complaints and Grievances - Re-Certification 2021 Edition

    In this course, you will learn about patient rights, responsibilities and how to address patient complaints and grievances. Re-Certification Course 2021 Edition.

    26 Lessons $9.95

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Need Policies and Forms?

In addition to our training courses, we also offer our workbooks that contain compliance process recommendations PLUS extensive libraries of Policies and Forms to support your ASC compliance requirements.
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    Patient Rights, Responsibilities, Complaints, and Grievances Training

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