Patient Rights, Responsibilities, Complaints and Grievances
Need to renew your expired certificate?
You will find instructions below
In this course, you will learn about patient rights, responsibilities and how to address patient complaints and grievances, and how these can help support quality care and improve customer service. At the successful completion of the course, the student will receive a certificate of completion.
OBJECTIVES
PATIENT RIGHTS
INFORMATION ABOUT TREATMENT
CARE PARTICIPATION
CONFIDENTIALITY
REFUSE CARE
BILLING RIGHTS
EQUAL CARE
SPECIFIC INFORMATION
PATIENT RESPONSIBILITIES
PROVIDING INFORMATION
VOICING QUESTIONS ABOUT CARE
FOLLOWING TREATMENT PLAN
ACCEPTING FINANCIAL RESPONSIBILITY
POLICIES AND CONDUCT
WHY ARE THESE PROCESSES IMPORTANT?
FEEDBACK
COMPLAINTS
ADDRESSING COMPLAINTS
WHAT IS A GRIEVANCE?
REPORTING
THE GRIEVANCE PROCESS
SUMMARY
HELPFUL LINKS AND RESOURCES
END OF CLASS QUIZ
COURSE COMPLETION
In order to be compliant, training must be completed annually and a new completion certificate is required. We make it easy and affordable!
$9.95
Regular price
You must complete a re-certification course
Be sure you have these other Patient Rights topics covered
Our courses can be taken when convenient
Our courses require no set up or installation
Our courses are self-paced
Completion certificates are available instantly
Courses can be purchased one at a time, or choose to purchase the bundle to receive FULL ACCESS to ALL courses for one low rate for a full year!