Course curriculum
This course is the first Re-Certification of the Patient Rights, Responsibilities, Complaints and Grievances Course you have previously taken. Take this course only if your first Completion Certificate has expired.
In this course, you will learn about patient rights, responsibilities and how to address patient complaints and grievances, and how these can help support quality care and improve customer service. At the successful completion of the course, the student will receive a certificate of completion.
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1
PATIENT RIGHTS, RESPONSIBILITIES, COMPLAINTS AND GRIEVANCES
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WHAT IS A GRIEVANCE?
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WHY ARE THESE PROCESSES IMPORTANT?
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PATIENTS HAVE A RIGHT
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FEEDBACK
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ADDRESSING COMPLAINTS
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REPORTING
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THE GRIEVANCE PROCESS
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2
PATIENT RIGHTS
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PATIENT RIGHTS
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INFORMATION ABOUT TREATMENT
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CARE PARTICIPATION
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CONFIDENTIALITY
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REFUSE CARE
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UNDERSTAND BILLING
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EQUAL CARE
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SPECIFIC INFORMATION
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3
PATIENT RESPONSIBILITIES
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PATIENT RESPONSIBILITIES
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PROVIDING INFORMATION
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VOICING QUESTIONS ABOUT CARE
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FOLLOWING TREATMENT PLAN
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ACCEPTING FINANCIAL RESPONSIBILITY
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POLICIES AND CONDUCT
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4
RESOURCES
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RESOURCES
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END OF CLASS QUIZ
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Pricing
In order to be compliant, training must be completed annually and a new completion certificate is required. We make it easy and affordable!
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$9.95
Regular price
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Other Benefits Include
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Our courses can be taken when convenient
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