Course curriculum

This course is the first Re-Certification of the Patient Rights, Responsibilities, Complaints and Grievances Course you have previously taken. Take this course only if your first Completion Certificate has expired.

In this course, you will learn about patient rights, responsibilities and how to address patient complaints and grievances, and how these can help support quality care and improve customer service. At the successful completion of the course, the student will receive a certificate of completion.

  • 1

    PATIENT RIGHTS, RESPONSIBILITIES, COMPLAINTS AND GRIEVANCES

    • WHAT IS A GRIEVANCE?

    • WHY ARE THESE PROCESSES IMPORTANT?

    • PATIENTS HAVE A RIGHT

    • FEEDBACK

    • ADDRESSING COMPLAINTS

    • REPORTING

    • THE GRIEVANCE PROCESS

  • 2

    PATIENT RIGHTS

    • PATIENT RIGHTS

    • INFORMATION ABOUT TREATMENT

    • CARE PARTICIPATION

    • CONFIDENTIALITY

    • REFUSE CARE

    • UNDERSTAND BILLING

    • EQUAL CARE

    • SPECIFIC INFORMATION

  • 3

    PATIENT RESPONSIBILITIES

    • PATIENT RESPONSIBILITIES

    • PROVIDING INFORMATION

    • VOICING QUESTIONS ABOUT CARE

    • FOLLOWING TREATMENT PLAN

    • ACCEPTING FINANCIAL RESPONSIBILITY

    • POLICIES AND CONDUCT

  • 4

    RESOURCES

    • RESOURCES

    • END OF CLASS QUIZ

Pricing

In order to be compliant, training must be completed annually and a new completion certificate is required. We make it easy and affordable!

Interested in FULL ACCESS to ALL
ASC Compliance Courses?

Our Individual Membership gives you FULL ACCESS to ALL courses for one full year!
Learn how:

What you can expect

  • On-Line

    This class is 100% online and self-paced, which allows you to start and stop at any time and as often as necessary to accommodate your schedule.

  • Flexible

    The course can be taken on any device that has access to the Internet: Desktop computers - Laptop computers - Tablets - or even your Smartphone!

  • Convenient

    No difficult installation or account setup. You can even start your class on one device and finish it later on another device by simply signing into your student account.

Other Benefits Include

  • Our courses can be taken when convenient

  • Our courses require no set up or installation

  • Our courses are self-paced

  • Completion certificates are available instantly

  • Courses can be purchased one at a time, or choose to become a member to receive FULL ACCESS to ALL courses at discounted rates for a full year!

ATTN ASC LEADERS: Need to enroll your staff?

Our Leadership Membership Package bundles FULL ACCESS to ALL courses for a minimum of Four and up to Twelve students!

PLUS:
FREE monthly compliance reminders and industry insights for ASC Leaders with membership!

Need Policies and Forms?

In addition to our training courses, we also offer our Resource How-To Kits that contain compliance process how-to's and advice PLUS extensive libraries of Policies and Forms to support your ASC compliance requirements.

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